Frequently Asked Questions

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Show Answer How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Show Answer Can I share my login information?

All Curriculum and Courses are for single-user, licensed customers only. User IDs and passwords are for single person use only. Sharing of IDs or passwords is prohibited and can result in account cancellation.

Show Answer Are purchases refundable?

Should there be any purchase dispute or you wish to transfer ownership of any course that you have NOT accessed, please call us. Due to the nature of intellectual rights, courses may not be refundable.

Show Answer How long does it take to get access to the course?

If there is no charge for the course, access is immediate on self-registration. If there is a charge for the course, you will get a message telling you how to purchase the course for immediate availability. If access has to be approved, this normally is processed in 24-48 hours. Thank you

Show Answer How do I receive a proposal of on-site training services?

We welcome the opportunity to provide you with a proposal for any of our training services. Please contact the system administrator for more information.

Show Answer What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

Show Answer How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Show Answer System Requirements

Most browsers are supported; however, testing is normally limited to Internet Explorer. If you find a course is not launching we suggest you try Internet Exployer 9 or later.

Some courses will require FLASH and other browser add-ons. In most cases the course will alert you of needing to install a plug-in.

Some courses contain audio. It is suggested you use a head set if you are working around others.

Most courses will ONLY WORK if pop-up blockers are disabled.

Show Answer How are your Online Training Courses different from your Webinars?

Our courses incorporate information from a wide range of sources to give you a complete and practical perspective on the subject matter. Users will learn from actual simulations, sample documentation and assessments throughout each course to gain a complete understanding of your content. Webinars are also a great training method but are only designed to give you 60- to 90-minutes of hot topic information and not a comprehensive education on your entire specialty or modality within a specialty.

Show Answer Do I need to have software to take your online training courses?

Nope! Experience LMS does not require any software. It was developed to provide organizations with secure web-based training. All you need is a connection to the internet and standard web browser capabilities.

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